Sav not providing support

I spoke with Sav chat support August 17.

Online support was not able to help.

So they opened a ticket and escalated to a "Subject Matter Expert"

Every 2-3 days I follow up. I get an immediate response saying that the advanced support team has not had a chance to deal with my support ticket.

It is a really simple matter. It has now been 8 days and still no help.

Any suggestions at to how to move this forward?