Moniker Basic Renewal Delays?

Most recently I noticed Whois data failing to update after paying for a Moniker domain renewal.

Specifically this follows making payment a week ago. Upon contacting them, they tell me "they've always" done it this way. When I have presented multiple Whois examples with my Moniker names recently that without question have updated the exact date I have made payment.

Their response has been , that they will renew the domain in question 5 weeks post expiration at the last possible moment. Saying they will make "immediate renewals" an option in the future?

What gives?