1 year ago
23
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It would be interesting if anyone could share their experience with their GoDaddy rep, or VIP Account Executive as they are officially called. Have they been useful and responsive?
My experience is disappointing. For example, I reached out to see if the bulk search limit could be raised from the standard of 2,000. On the webpage it says to call a phone number to discuss it. But since I have a rep, I thought it was an excellent opportunity for him to show what he can do.
He said he would check with the "Leaders", but after a week without getting back to me, I sent a reminder. After another week he replies with a link to the bulk search that is available for everybody with the 2,000 limit! I reply, explaining again that my question was whether the limit could be raised. More than two weeks later, and I haven't heard from him again.
@GoDaddy What level of service is reasonable to expect when I have a vip account executive? Is investigating whether the bulk search limit can be raised too much to ask for? And what type of response time is reasonable to expect?
I'm sorry that your experience has been disappointing thus far.
Overall, my experience with them has been excellent. I've had one bad rep, a couple of good ones, and three really good ones. My current rep is excellent. There have been many times where I have had problems with GoDaddy's policies, platform reliability, and/or features and at those times the best thing about GoDaddy has been my rep.
Given how hostile or arrogant the GoDaddy corporate vibe can be, I've been pleasantly surprised at how good many of their people are.
I haven't asked for a bump in bulk search volume limit. I'm guessing that I might get a "no" if I did but not a lack of response.
Last edited: Jul 14, 2024
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