GoDaddy Cancelled Account With Live Sites For No Reason Given

On Thursday, we received an email stating, "your xxxx domain is at risk of being suspended." Alarmed, I contacted GoDaddy immediately. They checked and found nothing wrong, suggesting it was a phishing scam and advised me to delete the email. Despite the email appearing to come from [email protected], they confirmed it was phishing. I contacted that address but received no reply.

Yesterday, our main website went down, and we received another email stating, "your xxxx domain has been suspended." They suspended our entire account and all associated domains, including parked ones. Hundreds of customers now cannot access their accounts or contact us. The suspended domain wasn't active but redirected to another domain within the same account, which is also down. GoDaddy won't provide a reason for the suspension.

I suspect a competitor's false accusation or Blackhat SEO tactics. I don't think it's a coincidence that after reaching the top on Google and overtaking a couple of competitors, this has happened. Has anyone else experienced this? After three hours on the phone, GoDaddy only advised emailing [email protected].

These are successful businesses with hundreds of customers each week so if they stay own is ruining our livelihood.

Should I speak to a solicitor? Even if they found one issue with a domain (virus or whatever) how on earth can they suspend the entire account including domains not even live?

Any help would be enormously appreciated. Not slept all night. All of our financial income is now lost if this cannot be resolved.