Escrow.com - are they a colossal waste of space?

So after speaking to 2 agents I just get the scripted you have to wait for the buyer to accept and no idea on how to escalate.

I have to say this is run by idiots and would never trust them again

Not sure why they get such good reviews.

Yes, there have been comments before on NP about the process sometimes being a slow one. Hopefully, their added security measures don't delay or even lose the sale. But they likely have a reason for the added steps?

nope they will not release the funds until buyer presses button despite buyer having accepted the push, showing them the push email and the email from buyer showing happy with domain.

They will not proceed without buyer pressing button. Their reviews are terrible.

This isn't due diligence - this is purposefully being obstructive.

If I don't receive the funds by mon which will be 4 working days after the push will have to resort to legal action.

I would never use them or tell anyone to use them.

I have had to email the buyer to ask them to contact escrow. It is wholly unprofessional and hopeless.

I will look into a better escrow or talk to some colleagues at the FCA about starting one in the UK.